Privacy Policy

1 Information We Collect

We collect the minimum information necessary to provide and improve our services.

A. Personal Information

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment details (processed securely via Razorpay — we never store full card data)

B. Non-Personal Information

• Browser and device type
• IP address and approximate location
• Access times and pages visited
• Website performance and traffic data (via Google Analytics and Meta Pixel)

C. Vendor / Partner Information

• Business name and contact details
• Product listings and descriptions
• Bank account details (for payouts)

2 How We Use Your Information

• Process and fulfill customer orders
• Send order confirmations, updates, and delivery notifications
• Coordinate with vendors for order fulfillment
• Manage payments via Razorpay
• Improve website performance and user experience
• Detect, investigate, and prevent fraud or misuse
• Comply with tax, accounting, and legal requirements
• Send marketing updates and promotional offers (only with consent)

3 How We Share Information

We may share limited personal data only when necessary:

• With Vendors: To process and deliver your order (limited to name, address, and phone).
• With Payment Gateway (Razorpay): For secure payment processing.
• With Hosting and Analytics Providers (Hostinger, Google Analytics, Meta Pixel): For performance, analytics, and marketing optimization.
• With Courier Partners: For order delivery and tracking.
• When Required by Law: To comply with government or court orders.

We never sell or rent your personal information under any circumstances.

4 Payment Security

All payments are securely processed through Razorpay, which complies with RBI and PCI-DSS standards.

We do not store sensitive financial information such as full card numbers or CVV.

5 Cookies and Tracking Technologies

Our Website uses cookies and analytics tools to:

• Improve site speed and functionality
• Analyze visitor behavior and engagement
• Optimize product recommendations and advertising

As our operations are limited to India, we currently do not display cookie banners or consent pop-ups. You may disable cookies through your browser settings, but some features may not function properly as a result.

6 Data Retention

• We retain customer and vendor data indefinitely, unless deletion is required by law.
• Transaction data may be deleted or anonymized after audits are complete.
• Order and contact details may be retained for operational, marketing, or record-keeping purposes.

7 Data Protection and Security

We maintain industry-standard safeguards to protect your data:

• SSL encryption (HTTPS) across all pages
• Secure hosting through Hostinger
• Restricted access to sensitive information
• Regular system monitoring and updates

While we implement strong security measures, no online system can guarantee absolute security.

8 Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Request clarification on how your data is used

To exercise any of these rights, please contact us at support@sakibtruth.com.

9 Children’s Privacy

Our Website and services are intended for users aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that a child’s information has been collected, it will be deleted immediately upon notification.

10 Third-Party Links

Our Website may contain links to external third-party websites. We are not responsible for their content, policies, or practices. Please review the privacy statements of such websites before engaging with them.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after updates signifies your acceptance of the revised terms.

12 Contact Us

For any questions, concerns, or complaints regarding this Policy, please contact:

Sakib Truth

📧 Email: support@sakibtruth.com

📞 Phone: +91 8081171741

🏠 Address: Bara East Side Bazaar, Gazipur, Uttar Pradesh – 232325, India

13 Official Contact & Fraud Alert Policy

At Sakib Truth, the safety and trust of our customers is a top priority. Due to the increasing risk of fraudulent activities and unauthorized individuals impersonating businesses, we provide the following official guidance.

Official Contact Information

We maintain only the following official contact numbers:

• +91 7905248311
• +91 8081171741

Any call, SMS, WhatsApp message, or other communication received from any number other than the above numbers should not be considered an official communication from Sakib Truth.

Fraud and Scam Warning

Customers should exercise caution if they receive any communication claiming to represent Sakib Truth that:

• Requests additional payments beyond the order amount
• Requests OTPs (One-Time Passwords), passwords, or sensitive account information
• Directs customers to open suspicious links or websites
• Claims there is an issue with the customer's address and demands payment for correction
• Pressures customers to make urgent payments or complete immediate verification

Sakib Truth will never request OTPs, passwords, or payments through unauthorized channels. If you receive such communications, do not respond and report the incident to us immediately.

Payment Policy

Our payment process is transparent and communicated at the time of purchase.

For Cash on Delivery (COD) orders:

• Delivery charges, if applicable, are displayed during checkout and must be prepaid.
• The product amount payable upon delivery will be clearly shown on the order confirmation page.

For prepaid orders:

• Customers are required to pay only the actual order amount displayed during checkout.

Sakib Truth does not charge hidden fees or request payments beyond the amounts displayed during the ordering process.

Customer Responsibility

Customers are responsible for verifying the authenticity of communications claiming to originate from Sakib Truth.

Sakib Truth shall not be liable for any loss, damage, fraud, or unauthorized transactions resulting from:

• Payments made to unauthorized individuals, accounts, or phone numbers
• Sharing OTPs, passwords, or sensitive personal information with third parties
• Clicking suspicious links or responding to fraudulent communications
• Failure to verify the authenticity of communications before taking action

Data Safety Notice

We do not knowingly share customer personal information with unauthorized third parties. However, customers should remain vigilant against potential misuse of information by external parties, including third-party service providers, delivery personnel, or fraudsters acting without our authorization.

Any suspicious activity should be reported to us immediately.

Customer Safety Recommendations

To help protect yourself from fraud:

• Verify all communications before making payments
• Trust only our official contact numbers and communication channels
• Never share OTPs, passwords, or sensitive information with anyone
• Report suspicious calls, messages, or payment requests immediately

Customer awareness and caution are important measures in preventing fraud and protecting personal information.